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Privacy Policy
At iPlan Manager, we prioritize the establishment of relationships based on trust, ethics, and professionalism. We understand the significance of safeguarding the privacy and rights of individuals concerning their personal information held by iPlan Manager.
We fully respect the rights to privacy of our staff and clients, in accordance with the Privacy and Data Protection Act 2014. It is our commitment to comply with all requirements of this Act, ensuring the proper collection, management, and disclosure of personal information belonging to our clients.
Types of information we collect
At iPlan Manager, we adhere to a professional approach when collecting personal information, ensuring that we only gather data that is reasonably necessary for the conduct of our functions and activities. We obtain personal information from different individuals and entities associated with our organization, including clients, their families or guardians, friends and members, employees, teachers or mentor, and other contributors. The information we may collect can include: • Date of birth and age. • Identities of individuals involved. • Residential addresses and physical locations. • Professional details, such as occupation, job titles, or areas of expertise. • Electronic communication details including email addresses, phone numbers, social media handles, and other contact identifiers. • Health information relevant to the provision of our services. • Financial information for payment processing, including banking details. • Aspects of personal lifestyle, including cultural background, individual aspirations, and strategic plans. • Confidential information, as applicable and with proper consent. Rest assured, we handle all personal information in accordance with applicable privacy laws and regulations, prioritizing confidentiality, security, and the protection of individual privacy.
Why we collect your personal
and sensitive information
At iPlan Manager, we collect your personal and sensitive information for specific purposes that are directly related to our functions and activities. We ensure that collection only occurs with your consent, unless it is required or authorized by law, or a court or tribunal order. One of the primary reasons for collecting your information is to facilitate the administration of your NDIS funds. This includes coordinating your disability supports, liaising with your support providers, and engaging with the NDIA. By collecting and using your information, we can effectively manage and allocate the necessary resources to meet your specific needs. Additionally, we may collect personal or sensitive information to assess, investigate, and respond to any instances of abuse, assault, or neglect concerning our customers. This enables us to take appropriate measures to ensure their safety and well-being. Furthermore, we are obligated to provide the requisite reports to the relevant regulatory authorities, including mandatory reporting to the NDIS Quality & Safeguards Commission. Please be assured that we handle your personal information with the utmost care, adhering to privacy regulations and maintaining strict confidentiality. Our collection of your personal information is solely aimed at improving our services, ensuring effective support coordination, and promoting the safety and welfare of our valued customers.
How we collect and hold your personal and sensitive information
We understand the importance of obtaining accurate and reliable personal and/or sensitive information. In most cases, we collect this information directly from you, utilizing our standard forms, conducting interviews, or engaging in email or telephone conversations. Your consent is always sought prior to collecting any personal and/or sensitive information. In certain situations, with your explicit consent, we may also collect personal and/or sensitive information from third-party contractors, agents, or government instrumentalities who are involved in providing our products and services. This collaborative approach ensures that we have a comprehensive and holistic understanding of your specific requirements and enables us to tailor our offerings to best meet your needs. Rest assured that we handle all personal and/or sensitive information in accordance with strict privacy guidelines and regulations. We are committed to maintaining the confidentiality and security of your information throughout its collection, storage, and use. Your trust and privacy are of paramount importance to us, and we take all necessary measures to protect the information you entrust to us.
Personal and sensitive information
use and disclosure
At iPlan Manager, we prioritize the confidentiality and privacy of your personal information. We do not disclose any identifying information to external agencies, organizations, or individuals unless it falls under the specific circumstances outlined below: • Consent is given for the disclosure to take place. • Disclosure is necessary to mitigate or prevent a serious and immediate threat to an individual's health, safety, or welfare. • Disclosure is necessary to mitigate or prevent a serious (non-imminent) threat to public health, public safety, or public welfare. • Disclosure is required or authorized by law. • Disclosure is reasonably necessary for law enforcement purposes. In cases where verbal disclosure is necessary, it must be made in a private setting. This means that the person making the disclosure must reasonably believe that only the following individuals are present or able to listen to the conversation: • The person making the disclosure. • A lawyer representing the person (if applicable). • One or more individuals to whom disclosure can be made under the Protected Disclosure Act or Regulations. We strictly adhere to these guidelines to protect your personal information and ensure compliance with relevant laws and regulations. Your privacy and confidentiality remain our utmost priority at all times.
Security of your personal and
sensitive information
The iPlan Manager is committed to maintaining client confidentiality except where the withholding of information would endanger lives or be unlawful. In achieving this, iPlan Manager will, at a minimum, maintain client details on an internal database system. Client information is also stored on secure password-locked databases, except where the client contact only involves simple, quick advice and it is not appropriate to gain their personal details. In these circumstances, separate records recording the number of such contacts over the telephone or at the office are sufficient. Hard copy client files and client documents are not to be removed from the iPlan Manager office unless in exceptional circumstances and with permission from the iPlan Manager management team. In the event of a data breach, where unauthorized loss, use, or disclosure of the personal information we hold occurs, iPlan Manager is committed to following the Data breach notification process outlined by the Office of the Australian Information Commissioner. Our priority is to promptly inform you, enabling you to take necessary steps to mitigate any potential harm or loss, whether financial or otherwise, that may arise from the breach. To ensure the security of your information online, we kindly request your cooperation in adhering to the following security requirements pertaining to the protection of your user identification number and/or password used to access your online account. By following these measures, you contribute to the safeguarding of your personal information: • Keep your user identification number and password confidential. • Avoid sharing your login credentials with others. • Choose a strong and unique password, incorporating a combination of letters, numbers, and symbols. • Regularly update your password to enhance security. • Exercise caution when accessing your account on public or shared devices. • Be vigilant against phishing attempts or suspicious communications and report any such incidents to us immediately. By adhering to these security practices, you play a crucial role in protecting the confidentiality and integrity of your personal information stored within our systems.
Complaints or concerns
in relation to privacy
If a service user has a privacy-related complaint, we kindly request that it be submitted in writing to iPlan Manager. We are committed to addressing and resolving all complaints in accordance with our Complaints and Feedback policy, ensuring full compliance with applicable privacy regulations. Our Complaints and Feedback policy is accessible on our website or by contacting us directly. If you remain unsatisfied with our response, you also have the option to reach out to the NDIS Quality and Safeguards Commission at 1800 035 544 or visit www.ndiscommission.gov.au to lodge a complaint.